Contact information

📩 Contact Us
Questions before you buy? Need help with an order? Our team is here to assist you.
✉️ Email Us
service@goodiepet.com
For product questions, payments, shipping, returns, or refunds, send us an email.
Expected response time: 1–2 business days.
🕒 Customer Service Hours
Monday–Friday: 9:00 AM–6:00 PM
Time Zone: Eastern Time (ET)
Weekends & Public Holidays: Closed
Email us anytime. Messages received outside business hours will be reviewed when our team returns.
📋 What to Include
Help us resolve your request faster by including:
Order number — if you’ve already placed an order.
Product name or link — so we can identify the item.
A brief description — tell us what you need help with.
Clear photos — if an item arrived damaged, incomplete, or incorrect.
Please do not send passwords or full payment card details.
📦 Order Changes
Need to update an order? Contact us as soon as possible. We’ll check its status and let you know what changes are available.
↩️ Returns & Refunds
Email us with your order number and the reason for your request. Our team will review the details and explain the next steps.
Please wait for return approval and instructions before sending any items back.